tyvm

Please note that , some of your merchants are taking advantage of your reliance and trust on them. Our proofs hold no value. But their word...saying " we dint receive the payment." is enough for you without any checks or punishments to them. The entire forum is filled with Indian fictitious companies as your merchants who deny that they received fund. i have two deposits that havent been credited 1) amount 1000inr other is 5000 inr. for both i have submitted the upi id ... the transaction id is F-1798082180440019506 and F-1798007389524251307 And its not just about me ..100's of people have teh same problem. 1`) Money sent proof, 2) bank confirming money gone. 3) merchant cheats. 4) support takes 10- hours to reply by the time u left live chat ...and no one to help. I want all those people who have similar issue to report here with merchants names. and BC game needs to actually set up measures to penalize them and not the Innocent customers you advertised and attracted to trust you. I will be reporting to our govt. and all these illegal scaming merchants will pay through their nose. I will also send a letter to our POrime minister to Block BC game and its sponsers to ever do business in India. Unless you punish your merchants , give us our money. and set some measures to counter check who is lieing. PROOFS HAVE BEEN GIVEN. Thier word > our proof and our bank's word???? I giveu guys 7 more days before i take action. I promise i wont stop till u guys get justice.

i have still not got my credit , so i have no choice but to take a legal course.

i have two deposits that havent been credited 1) amount 1000inr other is 5000 inr. for both i have submitted the upi id ... the transaction id is F-1798082180440019506 and F-1798007389524251307 Support takes 10 + hours for a rep to show up. copy of conversation with support below , proof of upi below. Conversation with BC Game Started on May 5, 2024 at 08:57 AM Taipei time CST (GMT+0800) --- 08:57 AM | 36866127: English 08:57 AM | COCO: Welcome to BC.GAME Support. How can we help? 08:57 AM | 36866127: Fiat Transactions 08:57 AM | 36866127: Fiat Deposits 08:57 AM | COCO: Please choose one of the following that suits you the best: 08:58 AM | 36866127: Deposits do not arrive 08:58 AM | COCO: Do you have a pending appeal ticket? 08:58 AM | 36866127: Ticket was failed 08:58 AM | COCO: Sorry to hear that, I will connect you to our Live Customer Support Representative. 08:58 AM | COCO: In the meantime, these articles might help: 08:58 AM | COCO: [Article: "A Detailed Guide to KYC Verification"] [Article: "How to Deposit and Withdraw INR FIAT Currency: A Step-by-Step Guide"] [Article: "FIAT Withdrawal and SWAP FEE Update"] More in the Help Center (https://help.bc.game?conversation_id=3470307&utm_content=suggestions-fallback&utm_source=operator) 08:58 AM | 36866127: i have two deposits that havent been credited 1) amount 1000inr other is 5000 inr. for both i have submitted the upi id ... the transaction id is F-1798082180440019506 and F-1798007389524251307 09:00 AM | 36866127: [Image "5000.jpg?expires=1714912215&signature=488e66ca74d7fd82badd3e11c95fc312f970a92b700edb13e0b3677ba08c573f"] 09:02 AM | 36866127: [Image "WhatsApp+Image+2024-05-03+at+11_15_43_4441b04e.jpg?expires=1714912215&signature=fb06f50b7b48e62252fee9d02fe9688aad0b1bd2ba1fe8fbc17f6a8c57dfc3fb"] 07:03 PM | Mkulet from BC Game: Hello, this is Mkulet, hope you are doing well today? I'm here to help you with your issue 07:03 PM | Mkulet from BC Game: We apologize for any inconvenience, but it seems that our merchants have not yet received the funds from your transaction your previous TICKET is failed We kindly suggest reaching out to your bank to verify if the funds have been refunded. If not, we would greatly appreciate it if you could request a refund from your bank at your earliest convenience. Thank you for your understanding and cooperation. 07:06 PM | 36866127: hi 07:07 PM | 36866127: mybank is correct 07:07 PM | 36866127: here is proof 07:07 PM | 36866127: [Image "5000.jpg?expires=1714912215&signature=89f2fe94f5435725f59a72b4c34e71c800ff9d5909b64bea08c5cf7fb65b1e01"] 07:07 PM | 36866127: [Image "WhatsApp+Image+2024-05-03+at+11_15_43_4441b04e.jpg?expires=1714912215&signature=0c2748623451c48b86c13c5a87b50fbe0053e79289dafcee28f396b275daa701"] 07:07 PM | 36866127: please let me know if u need bank statement 07:07 PM | 36866127: or any other proofs 07:08 PM | 36866127: any information u need i shall provide im missing 6000 irs deposit 07:08 PM | 36866127: in total 07:08 PM | 36866127: i ve waiting 10 hours for your reply 07:09 PM | 36866127: u merchants have stolen my money 07:09 PM | Mkulet from BC Game: We sincerely apologize for any inconvenience caused. We regret to inform you that the previous TICKET was unsuccessful and failed on 05/05 2024 at 12:10 am IST due to the funds not being received by our end. In order to submit a new ticket for the deposit, you must wait for at least 24 hours after the previous ticket's failure. Once this time has passed, you can request a new ticket through BCGame support to verify if the funds have been successfully received within the designated time frame. 07:09 PM | 36866127: and thats why i made no more deposits untill i get my money 07:10 PM | 36866127: what u mean ill have to wait 10 hours for someone to come live again 07:10 PM | 36866127: you guys made me hold watch this chat for 10 hours 07:10 PM | 36866127: for my own m oney for which i have given the proffs already 07:10 PM | Mkulet from BC Game: I apologize, sir, but we are unable to create a new ticket at this time. Please return at the designated time mentioned above. 07:11 PM | 36866127: please get this resolved now 07:11 PM | 36866127: i want my deposits now 07:11 PM | 36866127: i have waited 2 days for one of them and 1 day for another 07:11 PM | 36866127: i want it now. 07:11 PM | 36866127: please call your manager 07:12 PM | Mkulet from BC Game: As previously stated sir we regret to inform you that there is currently no available option to submit a ticket for this order. Both parties involved will need to patiently await the completion of the 24-hour period after the ticket has failed. 07:12 PM | 36866127: what do u mean teh ticket failed?? 07:12 PM | 36866127: HOW when ive given proof of transfer 07:12 PM | 36866127: how can it fail ...when proof is here 07:12 PM | 36866127: money is out of my bank 07:12 PM | 36866127: ask me for a statement if u need 07:13 PM | 36866127: Call ur manager now 07:13 PM | 36866127: i cannot hold on line for another customer service window for 10+ hours response time 07:13 PM | Mkulet from BC Game: If you are unable to patiently await the issuance of our ticket, you may directly inquire with your bank for a refund. This is necessary as the transfer from your bank has not yet been completed, resulting in the failure of the ticket creation process. 07:13 PM | 36866127: Call manager 07:13 PM | 36866127: give me email to dispute 07:14 PM | Mkulet from BC Game: I regret to inform you that there is currently no manager available. I am the senior customer service representative on duty. 07:14 PM | 36866127: have someone call me 07:14 PM | 36866127: +91************ 07:14 PM | 36866127: do u know the wait time on your live chat?? 07:15 PM | 36866127: 10 hours. 07:15 PM | 36866127: and if im not in front of screen for 10 hours 07:15 PM | 36866127: tehy shut it down 07:15 PM | 36866127: and thsi is my own money that is gone for more than 48 hours 07:15 PM | 36866127: proof given..how can ticket fail 07:15 PM | 36866127: you are troubling your customer so much 07:16 PM | 36866127: call those merchants and ask what happened to this transation id 07:16 PM | 36866127: upi id given right here 07:16 PM | Mkulet from BC Game: I apologize, but we are overwhelmed with concerns and as a result, there is a delay in addressing your concern. However, I have already provided you with a response. Unfortunately, the ticket has failed and you and I will need to wait. 07:16 PM | 36866127: [Image "5000.jpg?expires=1714912216&signature=a1fb028aba44af6b64fe86ab83f48540bad8326dce9b35f11e990bf072d6a6f8"] 07:16 PM | 36866127: [Image "WhatsApp+Image+2024-05-03+at+11_15_43_4441b04e.jpg?expires=1714912216&signature=c35aaa12b78c6448a5f66f6f7cb1946b541df3be99cc04983eefa8c353947908"] 07:16 PM | 36866127: call them now. 07:16 PM | 36866127: and tell me 07:17 PM | Mkulet from BC Game: Sir, I hope you understand that the option to raise a new ticket is only available 24 hours after the previous ticket has failed. I do not have the option to raise one now. 07:17 PM | 36866127: No 07:17 PM | 36866127: iveraised ticket u explain how it gets rejected on what grounds 07:17 PM | 36866127: when proof has been produced 07:17 PM | Mkulet from BC Game: i already explain above why your ticket get failed 07:17 PM | Mkulet from BC Game: please take a moment to review the message above 07:18 PM | 36866127: i need some manager to call me can u arrange a call back 07:18 PM | 36866127: i give time to solve this now 07:19 PM | 36866127: one of teh cases is beyond 48 hours old 07:19 PM | 36866127: the other is 30 hours old 07:19 PM | 36866127: my ticket failed because your merchant SAID he did not get money 07:19 PM | 36866127: BUT i Gave you proof 07:20 PM | 36866127: check upi transaction ids both are correctly through 07:20 PM | 36866127: get this resolved right now 07:22 PM | 36866127: what do u need my bank statement ???? 07:22 PM | 36866127: or anything else for proof 07:29 PM | 36866127: are u here? 07:30 PM | 36866127: i will not close the chat ive waited 10 hours for this chat 07:30 PM | 36866127: i can wait another 10 07:59 PM | 36866127: u here i will not take this bending over... i will ensure this matter reaches it rightful end no matter what course i take.... best if you escalate this now , and get it resolved without bothering me further.